Home » Reviews
Reviews and Testimonials for ACE Service Experts
I have talked to Lola several times since Choice assigned my repair to ACE. She was patient with me in terms of me asking numerous questions about what to expect from the repairperson assigned to fix my air conditioning system. She also answered questions about what to expect from Choice. Scott was the repair technician assigned to me. He answered my questions also and went out of his way to explain all technical details simple enough for me to understand them. I give them high marks for the way they work with their customers and would highly recommend them to friends and family.
Response from the owner: Thank you Mrs. Parr for sharing your experience with the community. It’s our pleasure to serve you and assist with your HVAC needs!
Scott was prompt, professional, and Ace is an amazing company to deal with. Excellent value for the service!!
Response from the owner: Appreciate the review Mr. Gant. We appreciate your continued business and are here when you need us in the future!!!!
Lola at Ace has been amazing! She answered every time I called, was extremely polite, helpful and called me back frequently with updates until we could find a resolution. Every company could benefit from having a team member like Lola.
Response from the owner: Thanks for taking the time to share your experience that you had with our company. Here when you need us!
I don’t normally give reviews, but I got such great service this morning from Lola. I want to people to know to call Ace. They have great customer service and also Scott explained everything and fixed my air conditioner fast.
Response from the owner: We appreciate you sharing your experience with the community! We strive to provide above and beyond service to all of our customers. Here when you need us.
I received excellent service from Andre with Ace Service Experts! He was very knowledgeable. He was professional and patient, because I had several questions and concerns. He provided me with lots of great options and made sure my AC system was running smoothly. Great job Ace and Andre!
Response from the owner: Thank you Mrs. Thompson for taking the time to share your experience with the world. It was a pleasure meeting you and the family. Here when you need us!
Andre and Scott were very professional and did an awesome job replacing my old unit with a new AC unit. I would use them again. And also Thanks to Lola for keeping me informed with updates!
Response from the owner: It was our pleasure assisting you, Miss ANDERSON with your new AC system installation. We appreciate you trusting us with such a big investment here when you need us.
Service, communication and efficiency 5 stars. Andre was great to work with he answered all my questions provided multiple payment options and scheduled my a/c and water heater replacement within 48 hrs.
Response from the owner: Thank you Mrs. Wilson for sharing your experience with the world! We strive to provide top notch service for our customers! Here when you need us!
Andre was very professional in every way. He provided thorough explanations of what was being done and cost options. My A/C unit is working well and it did not take him long to complete the job. I highly recommend Andre and ACE Service Experts.
Response from the owner: We appreciate you taking the time to share your ACE experience with the world! Here when you need us!
ACE Service Experts are a dream to work with! Super professional, organized & truly care about their customers. André the owner is super knowledgeable & they are the go-to for family & friends!
Response from the owner: Thanks for taking the time to leave us an awesome review! It was a pleasure meeting you and the family! Here when you need us!
Customer service was fantastic! I am new as homeowner and they show me everything they were doing!
Response from the owner: Thanks for the awesome review Mr. Castizo-Rico! It was a pleasure meeting you and assisting you with your hvac needs
I am very happy with the service provided by ACE! The technician explained the process for fixing my A/C problem and how to best prevent it from reoccurring.
Response from the owner: It was a pleasure assisting you with your HVAC knees, Mr. Edwards. Here when you need us.
Andre and the team at Ace Service Experts are great. I have used them many times over the year on different properties I have owned. I appreciate their honesty and professionalism. I trust their great work and I feel good knowing they will handle all of my HVAC needs.I highly recommend them to anyone.
Response from the owner: We appreciate your continued business Mr. Klier. It’s our pleasure to ensure your hvac systems are running a peak efficiency and ready for the upcoming season!
I called with an issue of water under my furnace and the guy that they sent out found the obstruction in the line quickly and put a small block of some type of enzymes that should prevent an blockage from occurring again for several months. They were also friendly, professional and got to my place same day! (It was actually within about 3 hours!). These days it’s difficult to get anything done same day, let alone in less than 3 hours. I was very happy with my service.
Response from the owner: Thanks for the awesome review Mrs. Maylath! It was a pleasure assisting you with your hvac needs
I used Ace Service Expert to clean my ducts for the year and they did a great job, the price was better than others companies I contacted before. They cleaned up after the work. Thank u Andre and Scott for a great service.
Response from the owner: It was our pleasure Mrs. Jackson! It was a pleasure netting you I and Mr. Jackson! Glad to assist with your indoor air quality needs! Here when you need us!
They have been amazing in every instance, from installing a new system to maintenance. They are truly hassle free when it comes to warranty. Everyone we have dealt with in person and over the phone has been pleasant to deal with and knowledgeable.
Response from the owner: Thank you Mrs. Kutsia for taking time out your day to share you’re ACE experience with the world! It’s been out please serving your family! Here when you need us!
Andre was extremely professional and explained his approach to the work carefully in advance. They were on time, cleaned up nicely in the work area and did professional quality work. I liked the fact that Andre was the person who provided the on-site quote and he was also the person that completed the project the next week. I'm very pleased with the two new bathroom exhaust fans that he installed and routed through the attic to the outside of the house. Communication with the company was impressive on all fronts, texts, emails, and phone calls throughout scheduling, the day of the work, and follow up.
Response from the owner: Thanks for taking the time Mr. Button to tell the community about your positive experience with ACE. We appreciate the opportunity to serve you and your family! It was a pleasure meeting you. Here when you need us!
Fast attentive service...would use again.
Response from the owner: Thank you for you kind review. We appreciate your business and look forward to serving you in the future.
I spoke to Lola at Ace, and she was extremely polite, knowledgeable, and helpful. She sent Andre to service my system. Andre was also top notch. I highly recommend this business.
Response from the owner: Thanks for taking the time Mr. Marx to share your experience with the community! We appreciate you and your families business. Here when you need us!
When I called ACE, Lola was so helpful & caring. She answered all of my questions.
Response from the owner: Thanks for the awesome review Mrs. Guthrie! We appreciate your business & you taking the time to spread the word. Here when you need us!
After communicating with Ace again he came back out and fixed everything and did a phenomenal job. THANK YOU!!!
Response from the owner: Thanks for your patience Ms. Bailey! It was a pleasure assisting you with you hvac needs! We wish you luck with your new business!
These guys are very knowledgeable and get the job done in a timely manner.
Response from the owner: Thank you Mr Harris for giving us the opportunity to serve you and find a quick solution for your hvac needs! Here when you need us!
Received excellenet service. Problem resolved.
Response from the owner: Thank you, Mr. Willis, for taking the time to share with the world your experience you had with our company. Here when you need us.
On time. Andree was an excellent repair person. Will use again.
Response from the owner: Thank your for trusting us with your furnace repair! Where here when you need us!
Very personable, well mannered and thoughtful, respectful of my home. Within 5 minutes it felt like a good friend was visiting. Put concerns and/or anxiety to rest. Highly recommend!
Response from the owner: Thank for the review! It was a pleasure meeting you and finding a solution for your heating and cooling needs. Here when you need us!
ACE has been wonderful assisting us with our HVAC needs. The customer service is excellent and the technician diagnosed the issue quickly and explained everything thoroughly. Andre, has been extremely helpful and we are very happy with the service. I give ACE 5 out 5 stars. In the future, we will definitely be calling them again! Thanks guys!
Response from the owner: Thanks for the awesome review Ms. Biggus. We appreciate your business!
Took excellent care of me and thoroughly diagnosed the issue and brought my a/c back to life at a reasonable price.. would highly recommend
Response from the owner: Thank you for taking the time to leave a review. We appreciate your long time business and we’ll be here when you need us!
Lola in the office gave me great customer service, and Scott, our technician was very helpful and informative.
Response from the owner: Thanks for taking the time to share your experience with everybody. Happy we could assist you with your HVAC needs! Here when you need us!
I couldn't believe how fast the company came to do the estimate. They then emailed the estimate early in the same day, and even though I answered after hours they still got me in for the very next morning for installation. This was all during the hottest part of the summer, 100° temps all week. The financing has decent payments and interest rates. I am so pleased!
Response from the owner: Thank you mam for allowing us the opportunity to serve you! Are entire team takes pride in providing top level customer service to everybody! Hope you enjoy your new warranty covered system.
ACE Service Experts were an absolute pleasure. Lola set up my appointment quickly and efficiently and the team that came out to my home were professional and efficient in getting my air conditioner up and running. I'm very happy with the service agreement I purchased. I'm happy to be an ACE customer!
Response from the owner: It was our pleasure meeting you and finding a solution for your heating and cooling problem. Here when you need us!
Lola provided the best customer service! She answered all of my questions and got me on the schedule right away ..
Response from the owner: Thanks for the review Mr. Marx. It was a pleasure assisting you and the family with your HVAC needs
As a property manage, we started using Ace Heating and Cooling in the Spring of '23 to maintain our HVAC systems. They have performed exceptionally well with competitive pricing, communicating, maintaining and detailing potential issues.
Response from the owner: Thanks for the awesome review Mr. Knittel!!
Response from the owner: Thanks for the review Mr. Holst
From this morning’s hasty call to the office hoping for a timely (“by tomorrow”) response, thru Technician “Andrew H.” service completion a few minutes ago, everything could not have gone better! I also appreciated “ACE” letting me work as go-between for my Home Warranty Co. billing…”Cheers” All around !!!
Response from the owner: Thank you Mr, Prodger for sharing your experience with the community! We appreciate your business & will be here when you need us!
The service person (A J ) was on time pleasant, profession and explained probable cost before starting.
Response from the owner: Thank you Ms. Pollard for taking the time share the experience you had with one of our seasoned Service Experts! Here when you need us!
(2023) my A/C was not cooling, I called to schedule an appointment, which was only a few days later, Lola was super helpful and got me enrolled in the home care program.A.J was my technician, he did a great job and was friendly and professional.(2021 I forgot to post) I have worked with Andre & Matt previously at other property, ACE was the first company that came to mind when I knew there was a possibility of needing a new AC.I called to schedule a quote, they walked me through and explained what work was needed and how long it would take.The install was completed quickly and professionally.
Response from the owner: We appreciate your loyalty Ms. Fisher. We’re glad we could assist you with your new ac installation. We strive to provide a top notch service and leave our customers with a WOW+ experience! Here when you need us.
Response from the owner: Thanks for taking the time Mr. Rhine to share you’re experience with ACE. Here when you need us!
Our conversations about my service problems was going back and forth with Andre. He was very professional and explained everything in detail. A technician, Andrew was on time. He explained everything he was going to do and performed it excellently. He was very polite and professional. A great BIG THANK YOU to him and ACE Company. Everything is now working great!! I have AC.
Response from the owner: Thanks for the review Mr. Elston. We appreciate your patience and I’m glad we were able to assist with your hvac problem! Here when you need us!
Andre and his staff were prompt, knowledgeable and professional. After enduring some uncomfortable summer nights, I made the call on a Friday. The next day, within two hours, my air unit was repaired and working wonderfully.Thanks ACE! I will definitely use this company again.
Response from the owner: Thanks Mrs. McGhee for taking the time to share you’re testimony on the positive experience you had with our company. Here when you need us!
The HVAC Serviceman, 'AJ' was timely, professional, knowledgeable, thorough with explaining AC systems maintenance and/or repair requirements, friendly, very diligent and appropriately expeditious with service!Thank you ACE! Our family have used you for a few years now, and we are very GRATEFUL for yet another EXCELLENT HVAC Serviceman, 'AJ' -K. Player
Response from the owner: Thanks for taking the time to share with the world you’re awesome experience! Here when you need us!
AJ was professional and explained everything really well. He was out here within an hour of us calling and got things all fixed up right away! So grateful since our house was 82 degrees when he got here!! Will definitely use ace again if needed!
Response from the owner: Thanks for the awesome review Mrs. Stevenson. AJ is one of our seasoned Service Experts & we’re glad to have him a part of our team! Here when you need us!
AJ was fare and honest with me. No scams or gimmicks. He exhibited excellent work and professionalism as well.
Response from the owner: We appreciate you giving us the opportunity to assist you with your AC repair.
Response from the owner: We appreciate your business and giving us the opportunity to serve your family with their HVAC needs! Here when you need us!
Response from the owner: Thanks for taking the time to leave us a review! We’re here when you need us!
Fast service professionalism
Response from the owner: Thanks for the review! We strive to provide Expert Service in all positions within our company!
Excellent response time. Financing options were varied and affordable. Excellent customer service.
Response from the owner: We appreciate the opportunity Mrs. Williams to serve your family! Glad we could assist. Here when you need us!
Very professional he did a good job he stayed and made sure it was working right.
Response from the owner: Thanks for the review. We appreciate your business and will be here when you need us!
ACE was fantastic from beginning to end. Lola & Andre kept me informed on status of events. AJ (tech), diagnosed and provided detailed available options. The install crew (Eric, Josh & Jose) were professional, timely and thorough. Definitely recommend ACE for any HVAC needs.
Response from the owner: Thanks for the awesome review Mrs. Caldwell. We appreciate the opportunity to assist with your hvac needs!
