Reviews and Testimonials for ACE Service Experts
Jeanne Maylath
1713394088
I called with an issue of water under my furnace and the guy that they sent out found the obstruction in the line quickly and put a small block of some type of enzymes that should prevent an blockage from occurring again for several months. They were also friendly, professional and got to my place same day! (It was actually within about 3 hours!). These days it’s difficult to get anything done same day, let alone in less than 3 hours. I was very happy with my service.
Phyllis Jackson
1712355390
I used Ace Service Expert to clean my ducts for the year and they did a great job, the price was better than others companies I contacted before. They cleaned up after the work. Thank u Andre and Scott for a great service.
Amanda Kutsia
1710975411
They have been amazing in every instance, from installing a new system to maintenance. They are truly hassle free when it comes to warranty. Everyone we have dealt with in person and over the phone has been pleasant to deal with and knowledgeable.
Eric Button
1709313262
Andre was extremely professional and explained his approach to the work carefully in advance. They were on time, cleaned up nicely in the work area and did professional quality work. I liked the fact that Andre was the person who provided the on-site quote and he was also the person that completed the project the next week. I'm very pleased with the two new bathroom exhaust fans that he installed and routed through the attic to the outside of the house. Communication with the company was impressive on all fronts, texts, emails, and phone calls throughout scheduling, the day of the work, and follow up.
Brent Phelps
1708491906
Fast attentive service...would use again.
drew marx
1707845196
I spoke to Lola at Ace, and she was extremely polite, knowledgeable, and helpful. She sent Andre to service my system. Andre was also top notch. I highly recommend this business.
Christina Guthrie
1707779590
When I called ACE, Lola was so helpful & caring. She answered all of my questions.
Shantel B
1697833387
After communicating with Ace again he came back out and fixed everything and did a phenomenal job. THANK YOU!!!
Jeremy Harris
1697759947
These guys are very knowledgeable and get the job done in a timely manner.
Antonio Willis
1697491567
Received excellenet service. Problem resolved.
Jerry Sides
1697306694
On time. Andree was an excellent repair person. Will use again.
H J
1696976993
Very personable, well mannered and thoughtful, respectful of my home. Within 5 minutes it felt like a good friend was visiting. Put concerns and/or anxiety to rest. Highly recommend!
Lauren Biggus
1695580435
ACE has been wonderful assisting us with our HVAC needs. The customer service is excellent and the technician diagnosed the issue quickly and explained everything thoroughly. Andre, has been extremely helpful and we are very happy with the service. I give ACE 5 out 5 stars. In the future, we will definitely be calling them again! Thanks guys!
Z J
1693590227
Took excellent care of me and thoroughly diagnosed the issue and brought my a/c back to life at a reasonable price.. would highly recommend
Greg Marx
1693091956
Lola in the office gave me great customer service, and Scott, our technician was very helpful and informative.
E. Trujillo-Tiroch
1693064344
I couldn't believe how fast the company came to do the estimate. They then emailed the estimate early in the same day, and even though I answered after hours they still got me in for the very next morning for installation. This was all during the hottest part of the summer, 100° temps all week. The financing has decent payments and interest rates. I am so pleased!
Debbiemike B
1692566792
ACE Service Experts were an absolute pleasure. Lola set up my appointment quickly and efficiently and the team that came out to my home were professional and efficient in getting my air conditioner up and running. I'm very happy with the service agreement I purchased. I'm happy to be an ACE customer!
scott marx
1692562920
Lola provided the best customer service! She answered all of my questions and got me on the schedule right away ..
Tom Knittel
1690647490
As a property manage, we started using Ace Heating and Cooling in the Spring of '23 to maintain our HVAC systems. They have performed exceptionally well with competitive pricing, communicating, maintaining and detailing potential issues.
Andrew Holst
1690641827
jim prodger (jymep)
1689625141
From this morning’s hasty call to the office hoping for a timely (“by tomorrow”) response, thru Technician “Andrew H.” service completion a few minutes ago, everything could not have gone better! I also appreciated “ACE” letting me work as go-between for my Home Warranty Co. billing…”Cheers” All around !!!
Laverne pollard
1689609925
The service person (A J ) was on time pleasant, profession and explained probable cost before starting.
Melanie Fisher
1688658949
(2023) my A/C was not cooling, I called to schedule an appointment, which was only a few days later, Lola was super helpful and got me enrolled in the home care program.A.J was my technician, he did a great job and was friendly and professional.(2021 I forgot to post) I have worked with Andre & Matt previously at other property, ACE was the first company that came to mind when I knew there was a possibility of needing a new AC.I called to schedule a quote, they walked me through and explained what work was needed and how long it would take.The install was completed quickly and professionally.
Michael Rhone
1687445197
Don Elston
1687292110
Our conversations about my service problems was going back and forth with Andre. He was very professional and explained everything in detail. A technician, Andrew was on time. He explained everything he was going to do and performed it excellently. He was very polite and professional. A great BIG THANK YOU to him and ACE Company. Everything is now working great!! I have AC.
Barbara McGhee
1686792116
Andre and his staff were prompt, knowledgeable and professional. After enduring some uncomfortable summer nights, I made the call on a Friday. The next day, within two hours, my air unit was repaired and working wonderfully.Thanks ACE! I will definitely use this company again.
Kim
1686075196
The HVAC Serviceman, 'AJ' was timely, professional, knowledgeable, thorough with explaining AC systems maintenance and/or repair requirements, friendly, very diligent and appropriately expeditious with service!Thank you ACE! Our family have used you for a few years now, and we are very GRATEFUL for yet another EXCELLENT HVAC Serviceman, 'AJ' -K. Player
Jill Stevenson
1684975020
AJ was professional and explained everything really well. He was out here within an hour of us calling and got things all fixed up right away! So grateful since our house was 82 degrees when he got here!! Will definitely use ace again if needed!
Antonio Jones
1684951298
AJ was fare and honest with me. No scams or gimmicks. He exhibited excellent work and professionalism as well.
Maurice nelson
1684180001
NICOLE WILLIAMS
1683149262
Money Man
1682438232
Fast service professionalism
KATHY WILLIAMS
1681934461
Excellent response time. Financing options were varied and affordable. Excellent customer service.
Mika S
1678902898
Very professional he did a good job he stayed and made sure it was working right.
D Caldwell
1678468903
ACE was fantastic from beginning to end. Lola & Andre kept me informed on status of events. AJ (tech), diagnosed and provided detailed available options. The install crew (Eric, Josh & Jose) were professional, timely and thorough. Definitely recommend ACE for any HVAC needs.
Ciara Carter
1678129965
Jim Bayless
1677099984
Excellent business Ace HVAC does there work on time clean everything after installation service people are very knowledgeable would recommend them for anyone wanting an excellent job...
Darrel Williams
1675884219
Andrew was a pleasure to work with. He was very kind and courteous and kept me informed during the whole process of trying to get my heat back working. I use this company all the time and will continue to do so in the near future. Thanks again team.
DeAnna W
1675872360
I recommend Ace Heating and Cooling services. Lola, the Concierge Specialist was very patient, she answered all my questions, and assisted me with choosing the best option for required service.The Service Expert AJ was on time, explained everything from the service to the pricing. He did not start the job without confirming everything.
Edward Lee
1673371113
AJ was very professional and explained what he was going to do and what he was looking for. He kept me informed on the procedure and made me feel comfortable that he was able to get my furnace back up and running. I'm Happy with the results and look forward in being a client for years to come.
Eugene Watkins
1673146483
Vaughn S
1672953901
Well first the lady that I spoke with on the phone was wonderful and very professional and seems like a very caring person. Second the workers arrived and were very friendly and are completing the replacing the heating system as we speak. They are finished now and showed me how everything work including how to change the filter which you have to be careful by turning it off first which is so good to know because it will blow a fuse if you don't. Anyway the service was very good and I am glad to have heat again
Cathy McClain
1672593518
A big thank you to Matt for fixing our furnace on the coldest day of the year and the day before the xmas holiday. He went above and beyond to ensure we had heat. His professionalism, expertise, and kindness was so greatly appreciated.
Shavonda Casson
1671906126
Andre was excellent & professional. Issue resolve in 1hr or less.
John Drowns
1668707395
Very professioal checked work twice.
Romon Leatherberry
1668635591
Kenny Marshall
1668473684
Fast, friendly, responsive to my concerns, knowledgeable and excellent communication to what’s accomplished.
DeAndrill Welch
1668466585
I wasn’t here when the repair guy came, but my husband was. All I can tell you is I noticed the BIG Difference when I walked into the house! Nice and warm
